Buyer protection
Protection conditions and support scope
Protection applies through documented payment, fulfillment, delivery, cancellation, return, and refund workflows. It is not an unconditional guarantee.
Verified checkoutA SKU needs valid inventory, price, content, images, compliance, and shipping evidence before payment.Secure paymentStripe handles card entry. Orders change payment status only after signed webhook verification.Support scopeOrder-linked support covers payment status, delivery, damaged or incorrect items, cancellations, returns, and refunds.Response channelEmail [email protected] or use Buyer Center support.Refund conditionsThe return window is 30 calendar days from confirmed delivery.. Refund timing: Approved refunds are initiated within 5 business days after the returned item is received and inspected. The payment provider may require an additional 5-10 business days to post the credit.. Operating entityQuadrant Personal Shopping Trade Co., LimitedRegistered addressRoom 5065, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong KongPublic contact email:[email protected]Applicable lawLaws of the Hong Kong Special Administrative Region, without limiting mandatory consumer rights under applicable local law Contact supportVisit help center